AHLA 교육원 - www.hoteluniversity.com
AHLA 교육원 - www.hoteluniversity.com

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         사업주지원 AHLA 교육과정
　 　 　
　

　		 　
　      ■ 객실부서 　
　
  • Courtesy Rules! Better Telephone Skills
  • Front Desk Sales Success
  • Front Office Sales
  • Going to Extra Mile: Service Skills for front Desk Employees
  • Handling Reservation Properly
  • Professional Concierge Service
  • Providing Professional Bell Service
  • Reservationist Skills
  • Revenue Management
 　
　     ■ 객실관리부서 　
　
  • Guestroom & Bathroom Cleaning
  • Handling Safety & Security
  • Managing Housekeeping operations
  • Professional House person
  • Quality Guestroom Cleaning
  • The Deep Cleaning Process
 　
　     ■ 식음료부서 　
　
  • Food & Beverage Service Skill
  • Food Preparation & Kitchen Operations
  • Food Safety & Sanitation
  • Grooming & Appearance
  • Knowledge for Barista
  • Knowledge for Bartender
  • Knowledge for Sommelier
  • Professional Kitchen Steward
  • Professional Table Service
  • Smart Service for Great Banquets
  • Suggestive Selling
  • Workplace Safety & Security
  • Quality Guest Service
 　
　     ■ 기타 부서 　
　
  • Club Management
  • Human Resources
  • Maintenance & Engineering
  • Risk Management
  • Sales & Marketing
  • Spa Management
 　
　

　
　 　 　
　
　		 　
　
  • Delivering Quality Guest Service
  • The Spirit of Hospitality
  • Moment of Truth
  • Exceeding Guest Expectation
  • Solving Guest Problems
  • Handling Guest Complaint
  • Improving Communicational Skills
 　
　
　		 　
　
  • Building High Performance Team
  • Communications
  • Hospitality Service Teamwork
  • Improving Employee Performance
  • Lodging Safety Works
  • Motivation and Team Building
  • Putting the ‘Pro’ in problem solving
  • Time Management: Stop the clock
  • Visionary Leadership
 　
　

　
　

　

 　
AHLA 교육원 - www.hoteluniversity.com