|
Module |
주 |
교과 내용 |
비 고 |
|
CS Trainer
Basic |
1 |
The Spirit of Hospitality |
오리엔테이션 |
|
2 |
Introduction to the CS Management |
|
|
3 |
Resolving Customer Complaints & MOT |
AHLEI VIDEO 교재 |
|
CS Trainer
Skill |
4 |
CS Trainer as Professional |
|
|
5 |
CS Leadership |
|
|
6 |
CS Communication & Speech Skill |
AHLEI VIDEO 교재 |
| 7 |
CS Presentation Skill |
|
| 8 |
CS Training Tools and Techniques |
|
|
CS Trainer Skill |
9 |
CS Four Step Training Method |
AHLEI VIDEO 교재 |
| 10 |
CS Training Planning and Development |
|
|
CS Trainer
Practice |
11 |
CS Teaching Practice & Coaching |
실전 강의 연습 |
| 12 |
CS Teaching Practice & Coaching |
실전 강의 연습 |
| 13 |
CS Teaching Practice & Coaching |
실전 강의 연습 |
|
CS Trainer
Certification |
14 |
CHDT Exam Review |
미국호텔협회 자격증 |
|
15 |
CHDT Exam |
수료식 |
