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교육
프로그램 개요
| 호텔
및 기업체 교육 | 외식업체
위탁교육 |
서비스 & CS 교육 |
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호텔 및 기업체 교육(세미나 교육) |
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■ Line Level Seminars |
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명칭 |
Going the Extra Mile |
Guest Room Exceptional
Attendant Training |
Welcome Home |
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대상 |
Front Clerk
Supervisor |
Guest Room Attendant
Supervisor, Inspector |
Valet, Door, and Bell Service Staff
Supervisor |
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내용 |
•Front
Desk Service Skills
•Reading
Guest Needs
•Complaint
Handling
•Check
In/Check Out
•Guest
Security
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•Room
Cleaning Process
•Guest
Security
•Safety
•Improving
Guest Satisfaction
•Cleanness
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•Guest
Greeting Skills
•Guest
Security
•Attitude
•Guest
Satisfaction
•Teamwork
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교재 |
•Going
the Extra Mile
•Hospitality
Skills Training
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•G.R.E.A.T.
•Hospitality
Skills Training
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•Welcome
Home
•Hospitality
Skills Training
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기간 |
2일(8시간) |
2일(8시간) |
2일(8시간) |
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장소 |
AHLEI Seoul Hotel School |
AHLEI Seoul Hotel School |
AHLEI Seoul Hotel School |
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특전 |
AHLEI Seminar Certificate |
AHLEI Seminar Certificate |
AHLEI Seminar Certificate |
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■ Supervisory & Management Seminars |
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명칭 |
Supervisory Skill Builders |
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대상 |
•호텔,
외식 및 관광산업체 지배인 및 관리자
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내용 |
1.You as a Supervisor, 2.Leadership
3.Motivation and Team Building, 4.Staffing
and Scheduling
5.Conducting Orientation and Training,
6.Improving Employee Performance
7.Improving Communication, 8.Handling
Problems and Conflict
9.Time Management |
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교재 |
•Supervisory
Skill Builder Workbooks
•Supervisory
Skill Builder Videos
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기간 |
4일(30시간) |
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장소 |
AHLEI Seoul Hotel School |
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특전 |
•AHLEI
Seminar Certificate 수여
•AHLEI
CHS 자격증 취득 기회 부여
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■ Senior Management Seminars |
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명칭 |
Building High-Energy Teams |
Customers for Keeps:
Providing exceptional Service |
High Performance Training |
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대상 |
•호텔,
외식 및 관광산업체
지배인 및 관리자 |
•호텔,
외식 및 관광산업체
지배인 및 관리자 |
•호텔,
외식 및 관광산업체
지배인 및 관리자 |
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내용 |
•The
Five Stages of Team
Development
•Breaking
down
Departmental Barriers
•Creating
an Environment
for Motivation
•Nurturing
and Guiding the
Team |
•What’s
Wrong with Guest Service?
•Communication
and Guest Service
•Relating
Positively with Guests
•Providing
Exceptional Guest
Service |
•Assessing
Your Current
Training Efforts
•Make
All Training Goal-Based
•Prepare
Effectively
•Schedule
Wisely
•Follow
Established Training Steps
•Training
Methods
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교재 |
•Building
High-Energy
Teams 교재 및 비디오 |
•Customers
for Keeps 세미나 교재
•Customers
for Keeps 비디오 교재
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•High
Performance Training
교재 및 비디오 |
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기간 |
2일(8시간) |
2일(8시간) |
2일(8시간) |
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장소 |
AHLEI Seoul Hotel School |
AHLEI Seoul Hotel School |
AHLEI Seoul Hotel School |
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특전 |
AHLEI Seminar Certificate |
AHLEI Seminar Certificate |
AHLEI Seminar Certificate |
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명칭 |
Front Office:
Guest Service Professionalism |
Putting the
“Pro”
in Problem Solving |
Result Oriented Leadership |
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대상 |
•호텔,
외식 및 관광산업체
지배인 및 관리자 |
•호텔,
외식 및 관광산업체
지배인 및 관리자 |
•호텔,
외식 및 관광산업체
지배인 및 관리자 |
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내용 |
•The
Importance of The Front
Office and Its Staff
•Check-in
and Guest Service
•Quality
Guest Service During
the Stay
•Check-out
and Follow-up
Guest Service |
•How
Well Do You Handle
Problems and Conflict?
•Problem
Solving
•Empowerment
•Conflict
Resolution
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•Leadership
Basics
•Primary
Duties of Leaders
•Leadership
Styles
•Personality
Types of Leaders
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교재 |
•Front
Office 세미나 교재
•Front
Office 비디오 교재
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•Putting
the
“Pro”
in Problem Solving
교재 및 비디오 교재 |
•Result
Oriented Leadership 교재
•Result
Oriented Leadership 비디오
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기간 |
2일(8시간) |
2일(8시간) |
2일(8시간) |
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장소 |
AHLEI Seoul Hotel School |
AHLEI Seoul Hotel School |
AHLEI Seoul Hotel School |
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특전 |
AHLEI Seminar Certificate |
AHLEI Seminar Certificate |
AHLEI Seminar Certificate |
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명칭 |
Success from the Start:
Getting the Right People the First Time |
Tracking Turnover:
Keep Good People Once You Get Them |
Time Management:
Stop the Clock |
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대상 |
•호텔,
외식 및 관광산업체
지배인 및 관리자 |
•호텔,
외식 및 관광산업체
지배인 및 관리자 |
•호텔,
외식 및 관광산업체
지배인 및 관리자 |
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내용 |
•Find
Time to Get It Right
the First Time
•The
Successful Selection
Process
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•Tacking
Turnover
•Costs
of Turnover
•Causes
of Turnover
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•Your
Time is Your Responsibility
•Avoid
Over-Managing Your Time
•A
Simple Time-Management System
•Apply
the Three-Rule Time Test
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교재 |
•Success
from the Start 교재
•Success
from the Start 비디오
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•Tacking
Turnover 세미나 교재
•Tacking
Turnover 비디오 교재
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•Time
Management 세미나 교재
•Time
Management 비디오 교재
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기간 |
2일(8시간) |
2일(8시간) |
2일(8시간) |
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장소 |
AHLEI Seoul Hotel School |
AHLEI Seoul Hotel School |
AHLEI Seoul Hotel School |
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특전 |
AHLEI Seminar Certificate |
AHLEI Seminar Certificate |
AHLEI Seminar Certificate |
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■ Hospitality Human Resources Seminar |
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교육대상 |
•호텔
및 외식업체 인사 담당 임원 및 간부
•호텔
및 외식관련 학과 교수 및 강사
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교육내용 |
•Hospitality
Human Resource Management
•Recruiting
and Training
•Labor
Union Conflict
•Labor
Cost Management
•Performance
Improvement
•Hospitality
Law
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교재 |
AHLEI 인사 세미나 교재
AHLEI Human Resource Management
AHLEI Hospitality Industry Supervision
AHLEI 비디오 교재 |
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교육기간 |
3일(20시간) |
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교육장소 |
AHLEI Seoul Hotel School |
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특전 |
•AHLEI
Certificate수여
•AHLEI
Human Resources Management Instructor 자격증 수여
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